Frequently Asked Questions
How does it work?
Help from Above is a device for positioning any size dog or small animal in a standing posture for the purpose of grooming or veterinary examination and treatment. The excelling value of Help from Above is that it always allows the operator to easily rotate the animal 360 degrees with locking mechanisms at 45 degree increments, so that the operator has no obstructions to hinder reaching any part of the animal’s body.
This is achieved because the device has a secure ceiling mount from which a vertical post descends to a pivoting horizontal bar. On each end of the horizontal bar, an eye hook slides and locks at the desired position to accommodate various size animals. Support straps attach to the eye hooks to safely and comfortably support the animal’s front and rear section, effectively and humanely restraining the animal for handling.
To rotate the animal, simply put one hand on the end of the horizontal bar and slowly turn it in the direction you want your animal client to go while gently nudging the animal’s shoulder or hip in that direction. The animal quickly learns to turn.
What materials are used for your products?
We only use the highest quality materials. The stationary part of the device is made of powder-coated steel. The movable parts are made of lightweight, anodized aluminum for ease in handling and durability.
Why is this better than a grooming arm?
The pet is safer since, properly tethered, it cannot leap or fall from the table. The pet also feels more secure since it is centered on the table away from the edge, hence more cooperative. The pet can balance itself better as well as enjoy the resting comfort of support while being handled.
How large a pet can this hold?
The horizontal bar has been tested at 140 pounds suspended at its extremity without permanent distortion.
What merit does it have when working with belligerent animals?
When the pet realizes it cannot leave and is not being hurt, they generally become cooperative. For the few that require more restraint, the accessory, One Way, Baby!, is made to keep their head where you position it. The best feature of the device is that it enables the handler to give kind care to the pets entrusted to them. The pet keeps its dignity, learns how to cooperate, and becomes easier to handle with each successive visit.
What is the guarantee?
The product is well made both in design and materials. Unabused, it should be the only one you will have to buy. The manufacturer has given a 5 year warranty from the date of purchase.